Please make a backup before starting the restore process. Click X to quit the restore process. We tried hitting the Check mark and it started to "restore" but then it said "Error message: Error 1" and rebooted again. We have tried pressing everything in the one time boot menu and the advanced boot options menu.
We also tried Hitman pro when we found out it was a virus but that didn't work. We've been trying for weeks and nothing has worked. Any tips or help would be seriously appreciated. Thank you.
This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Hello, Thank you for visiting Microsoft Community. I would suggest you to follow the steps mentioned below: Method 1: I would suggest you to run virus scan to make sure the computer is free from virus. Reply us with the status of the issue. May 4, I won't participate anymore in MC.
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Unsolicited bulk mail or bulk advertising. Any link to or advocacy of virus, spyware, malware, or phishing sites. Any other inappropriate content or behavior as defined by the Terms of Use or Code of Conduct. Adware is a type of malware that clutters your device with ads or fake notifications these ads can infect you with dangerous malware, steal your information, and much more.
PUPs are tricky files usually bundled with free software and pirated media. Most PUPs exist to steal data, scam users out of money, or convince users to visit dangerous websites and download malware files.
Virus scammers frequently ask for remote access to your PC, which can give them the ability to steal your data, invade your online accounts, and install dangerous malware on your system. In fact, a real notification from Microsoft will look like this:. Once this is done, you should install an ad blocker. Once this is done, the notification will be gone, but you should still scan your system.
Note: Never connect a tablet, cell phone, or USB device to your computer if you suspect that it has a malware infection. A full virus scan will check everywhere on your computer for malware.
The virus scanner will quarantine any malware it finds and then allow you to remove it from your system. This includes rootkits, worms, spyware, and other threats that often run undetected. Remember: Run the entirety of the virus scan. The full scan can take anywhere between 1—4 hours. A good idea is to schedule the scan at night.
Then, you can leave your PC until the following morning, when the scan will be completed. When your antivirus finishes scanning, a notification will appear showing the results.
All malware on your system will be identified and quarantined. If this is the case, you can skip ahead to keeping your device protected. However, if your antivirus found malware on your system, you should go through the infected file list and hit the delete button on every compromised file.
This preventative step ensures all traces of malware are removed. After completing the installation, the Uninstall Office products window will open. After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts. Tip: If the Office uninstall tool doesn't completely uninstall Office from your PC, you can try to manually uninstall Office.
After you've uninstalled the counterfeit version of Office, go to www. If you need to sign in, make sure that you use the same Microsoft account you used to purchase your genuine Office product. To manage your new genuine Office product, visit your Microsoft account dashboard. Need more help? Expand your skills. Get new features first. Was this information helpful? Yes No. Thank you! Any more feedback? The more you tell us the more we can help.
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